To cancel your order, you can get in touch with customer support team for a cancellation request withing 24 hours of the order confirmation. We will cancel the order if the same is not shipped from our warehouse. In such a case we will refund any payments already made by you.
Our Return Policy offers you the option to return items purchased on ekavasthra.com within 3 days of the receipt of the product. Please contact our support team at support@wrapnshine.com to initiate a return and log a complaint.
In the unlikely event that any product you received from us is damaged / defective, replacement is possible.
Please contact our customer support for initiating the replacement and send us the images/snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.
Customer will have to self-ship the product to our warehouse and selfshipment cost to be incurred by the customer. We do not provide any Reverse Pick up Facility.
Note: Refund/replacement are accepted at the sole discretion of wrapnshine.in. If we find the complaint genuine, we shall process refund within 15 working days.
